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FAQ

Frequently Asked Questions

Why should I use CS Pay over other billing providers?
CS Pay offers many benefits over traditional billing providers due to its deep integration with the PMS. These benefits help you run your practice more efficiently by way of streamlined workflows, or by giving your patients flexible payment options like payment plans or text-to-pay.
Is CS Pay secure?
CS Pay is a PCI-compliant payment solution, and also includes all the HIPAA protections. You and your team can use it hassle-free!
What is the pricing offered by CS Pay?
CS Pay’s rates are on par with most other online payment providers but it offers a plethora of modern and innovative features to you and your patients.
Are there any setup fees?
CS Pay is completely free to set up. There are no implementation fees, no monthly account fees, or minimum amounts processed per month.
How long does it take to implement?
Implementation time can vary depending on your particular circumstances. Most practices are up and running in 4-5 days, but quite a few have been onboarded in as low as 3 days.
Can I use my own payment terminal?
CS Pay offers its own device for processing card-present transactions. This completely wireless terminal, built-in with a large battery, offers as much flexibility as you need.
Where will I be able to see all my transactions?
You can log into the cloud-based CS Pay Portal from within the PMS to get overviews or detailed information on all aspects of your payments and finances.
What happens when something goes wrong?

Our dedicated support team will address your issues swiftly. Just email cspay@carestack.com and you’re already halfway there!

More questions?Contact us at
support@carestack.com

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See CareStack in action

CareStack's modern User Interface is easy to learn. You can also use our learning center to swiftly onboard new staff.