Reviews
CareStack Reviews
CareStack is grateful to work with an amazing community of dentists from all across the country, and nothing makes us happier than hearing from these satisfied customers! Many have been kind enough to share their experiences, so discover what they are saying about CareStack, then contact us to find out for yourself. We’re confident you’ll see the CareStack difference!
What Dentists Say About CareStack
They have a beautiful, beautiful ability to do templates
"CareStack has been a great addition to my practice, and I like the clinical aspect of the software. It's very concise, and everything seems to be in one location. It helps you assimilate information quickly and can present a nice overview to the patient. The clinical note templates are amazing as you can make them very detailed - as detailed as you want them to be."
With CareStack, everybody feels acknowledged!
"One of the biggest aspects for us deciding to transition to CareStack was the support. The speed and the rate at which they can change things to bring about new features by listening to their customers and the fact that they host events for every new feature release, everybody feels acknowledged at CareStack."
Carestack support is phenomenal!
"The support that CareStack has is second to none. Any time any one of our team members has an issue that they can't figure out, they can get on chat with CareStack support, and within a couple of minutes, their problem has been solved. it's like having CareStack support on our team with us."
CareStack really helps on a management level and a team member level!
"Arrowhead has been with CareStack for about three years now. It's been a great experience because CareStack has great customer service, and I love it from multiple levels. Clinical charting, clinical note customizations, and explosion codes make management easier. Before CareStack, the team had to remember every step of a treatment plan. But now I can set it up within the software, and anybody can create a treatment plan."
You can only get better by implementing something like CareStack.
"I have a brand-new practice that I'm updating from paper charts CareStack. The experience has been great, and CareStack has been simple and easy. The CareStack university is indispensable and helps my team and me a lot to get there. The dental industry is changing, and you must get out there and start looking into something like CareStack to stay on top of your game."
Made our day-to-day process much easier
“We needed a platform that would allow us to view the providers and all our six locations easily without going back in. CareStack is the best one out there so far. Also, having the claim at your fingertips and being able to enter collections and everything with the insurance is much better. There is a large learning part, but once you start getting through that, the day-to-day is much easier.”
Eliminated delays beyond our comprehension
"We always have lots of patients rushing in for treatment, and front desk delays led to bad patient experience... Our front desk experience with the kiosk and patient communication features have eliminated delays beyond our comprehension, and they keep getting better each time."
Made us work smarter and not just harder
"Managing multiple software was draining too much staff time and effort. In that sense, CareStack’s all-in-one dental software has made us work smarter and not just harder."
Our days in A/R dropped by more than 30%
"Our days in A/R dropped by more than 30%, and our net collections increased just after the first three months of using CareStack."
All-inclusive and integrated
"Excellent care. The program is all-inclusive and integrated for all features needed for a busy dental practice."
CareStack has centralized operations
"From being able to know what’s happening at each location whenever we need it and up to the minute, CareStack has centralized operations so much that scaling up looks far easier now."
30% increase in collections without even having to add a single person
"CareStack has become our super RCM specialist. After switching to the cloud based software, we have seen a 30% increase in collections without even having to add a single person to the team."
Enabled us to re-imagine patient experience
"With CareStack, it wasn't about switching to another dental software, but adopting the technology that has enabled us to re-imagine patient experience and connect to our patients like never before."
Monitor KPIs through a clean user interface
"CareStack's Analytics module gave us the ability to create and monitor KPIs through a clean user interface; critical when it comes to maximizing practice efficiency."
A lot of capabilities... a lot of value
"We wanted software that had a lot of capabilities, had a lot of value, and things that we could grow with, and thus something that was packaged up all together."
Almost every aspect of CareStack is one of our favorite features
"We used an old legacy system we had had for 30 years and decided to try out an actual cloud-based program. We decided to go with CareStack after a lot of research, and it's been the best decision we ever made. One of the things I like about CareStack is that they care so much about their customer and offers more value than we pay them in services."
Made my staff more efficient and productive
"With a best-in-class solution like CareStack, providing a positive patient experience is no longer a task. It has also made my staff more efficient and productive."
There are so many options to customize the platform for your office.
"With CareStack, we were immediately drawn to the customization. Every dentist or hygienist, or the front desk does things a little differently. Since we came on, the support has been great, CareStack listens to what the users want and need. The Odontogram chart view is very helpful as everything is in one place. You can even get to the clinical imaging straight from the appointment. Pretty nice."
Powerful solutions to simplify my practice, work, and life
"Simply put, CareStack has offered me powerful solutions to simplify my practice, work, and life. That's phenomenal."
Focus more on practice growth
"With CareStack in place, my focus has completely changed from putting out fires to being proactive and being able to focus more on practice growth."
Easy to use and great support!
"I'm very happy with the product. The sales, transition/roll out and support team members have been great. CareStack's cloud-based practice management software was very easy to pick up. It integrates well with cloud-based X-ray storage software, electronic prescriptions, and billing."
Customer service is great!
"Overall, I think customer service is great. That is why I kept CareStack. If your representatives are not friendly and helpful, I would've changed softwares. You're able to send insurance electronically. Able to send text message and emails to patients for recalls, appointment reminders, campaigns, etc. Customer service is good--keep it up! Most of the employees are knowledgable and friendly."
Good support
"Good support and staff looking forward to help. The main pros were the patient communication, billing, and insurance verification."
Very robust patient management software
"I am solving the ability to contact and schedule patients all in one tool. I love that I am able to have a very robust patient management software. There are also great tools that allow me to contact and communicate with patients without needing tons of new add ons."
Easy to learn and use
"A team approach with easy access for all questions you may have. I love how easy to learn and maneuver it is. If you are familiar with any computer you can do this!"
A fantastic support team
"A fantastic support team who makes sure we are not kept waiting at the other end. And when they request to check and get back on an issue, they always do."
Good cloud software with tons of features!
"Good cloud software with tons of features but takes some time to set up. I really liked the amount of features and the simple logical design."
Offers advanced solutions for every function
"CareStack completely changed my opinion on dedicated solutions for each function. This was really difficult. A single solution like CareStack which offers advanced solutions for every function is much more effective in running a practice."
A monumental achievement
"The ability to go home early and then deep dive into the KPI’s and analytics to get a pulse of what’s going on and take simple measures to correct has been a monumental achievement."
CareStack has helped us to do more
"CareStack has helped us to do more. More ways to communicate and easier ways to reach out. Being able to text our patients without having to actually pick up the phone is beyond amazing."
Saves a lot of time, money, and effort... intuitive and simple
"CareStack has a number of built-in features that saves a lot of time, money, and effort. The interface is intuitive and simple, making the switch a breeze. It eliminates the need for any additional third-party vendors."
A very active partner in our growth
"Forward-looking company with very capable team. We have been a customer for over three years now. They have been a very active partner in our growth."
The software is amazing and is a one stop shop!
"Everyone that works there is so helpful and sweet. The software is amazing and is a one stop shop! No longer do you need to pay for those added companies just to get back your own data! Ex Di.. it is basically like going from a blackberry to the newest iPhone for software! Highly recommend!"
Helped me and my team be way more efficient
"I started using carestack a little over a year ago. It helped me and my team be way more efficient and make sure we are doing our insurance correctly."
The CareStack tools make our tasks so much easier
"CareStack is ahead in terms of software development and elevates you with a modern cloud-based platform that can adapt to the times and allows you to pivot in the future."
User-friendly software program for my start-up dental practice
"I love how user-friendly it is. I have had multiple staff members with no dental background , learn the software program quite easily! Also, the customer service is truly top-notch! From sales team, to implantation, to account manager, if I ever had a question, there is someone there who always can help!"
Softdent to Carestack - We never looked back
"My overall experience has been great! I have to give so much credit to my onboarding specialist. She was the most kind, helpful, positive representative that I have ever met. She not only helped with anything she could and if she couldn't she had someone else from other software company that we were changing from and installing X-rays systems she went above and beyond for us and still does. I can ask her something at any time and she will always get back to me and my team. No one has helped me as much as her…She should be the trainer for all new account managers. She has made the CareStack experience for sure so easy and was always very calming when dealing with me I can be a bit of a much."
