Why Choose VirtualAssistant?
What’s Included?
Our VirtualAssistants can take over all of your patient facing tasks, thereby making more time available for your existing team to focus on other activities for growing your practice
Answer Calls
Never miss a call again! Trained VirtualAssistants can make and answer phone calls to provide instant answers to patients
Real person to greet and attend calls
Answer frequently asked questions
New patient intake capture
Answer calls during off-hours
Handle Appointments
Our VirtualAssistants will work with you to access your practice schedule, and make / update appointments in real time, thus bringing in more potential patients
Schedule, confirm and cancel appointments
Patient reminders and recalls
Appointment rescheduling
Emergency patient appointments
Track Patient Follow Ups
Tracking patient follow-ups, cancellations and rescheduling appointments can all be taken over by our team to ensure that patients don’t fall off the continuum of care
Follow up unscheduled treatment
Reactivate dormant patients
Re-engage no shows and cancellations
Follow up with patient referrals
Capture reviews from happy patients
How Good is the Team?
CareStack’s VirtualAssistant team members are well-trained, backed by a set of well-designed processes and tools. The profile of a typical Virtual Assistant team member is given below:
Pre-Screened and Fully Vetted Staff members
Trained in HIPAA Compliance to handle PHI securely
BAA & Confidentiality Agreements to comply with regulations
Experts in CareStack Software Workflows
Dedicated Account Managers to help you track progress
Cheryl
Virtual Assistant
3+ Years Customer Service Experience in US Healthcare and Retail Industries
Employment
Full time employment with CareStack working out of CareStack facility in Philippines
Communication
Excellent written and verbal communication skills with strong command of English language
Availability
Available during US working hours 7 AM EST to 9 PM PST
How Good is The Service?
Whitney D. Weiner DDS
CEO & Founder, Whole Dental Wellness
VirtualAssistant helped us clean up our redundant data...and run reactivation campaigns
End-to-End RCM Services
Increase efficiency, reduce costs, and streamline operations
Constant Skill Improvement
Each VirtualAssistant team member is provided with weeks of up-front training on top of their existing education. They are also supported with a deep bench of experienced people, tools and processes.
Best Practices for Your Office
We efficiently analyze your workflow and draw upon our catalog of best practices to proactively outline the scope of work and set realistic expectations.
Diligent Documentation
All of our work is cross-trained among a team of people and everything is consistently documented, even as tools change and processes evolve.