Dental Practice Mastery

Master Phone Conversions for Your Dental Practice

Learn Proven Strategies to Turn Phone Enquiries into Loyal Patients.

August 9, 2024Hyatt Regency London Blackfriars
£399£599

Is This Event for You?

Exclusively for Dental Practice Owners

Interact with UK Dentistry’s top experts and walk away with formulas for guaranteed front office growth

Are you facing these challenges?

    1.
  • Losing potential patients on the phone?
  • 2.
  • Unsure which marketing channels deliver the best ROI?
  • 3.
  • Struggling to improve your staff's customer service skills?
Then this workshop is meant for you.

Learn Actionable Strategies to

  • Turn more callers into new patients
  • Gain more high value patients
  • Gain ROI on your marketing channels
  • Improve front office staff productivity
  • Create a 5 star customer service culture
£399£599

Speakers

Unlock Your Practice’s Potential with Leading Authorities

Gain invaluable insights from successful practice owners, cutting-edge technology experts, and master communicators who are shaping the future of dentistry.

Chetan Mathias

Chetan Mathias

Practice Owner, Mentor & Coach, The Dental Place Warwick

Nikhil Oberai

Nikhil Oberai

Director - The Croft Dental & Implant Practice

Adrian Dray

Adrian Dray

Director of Partnerships, Carestack

Abhilash Krishna

Abhi Krishna

Co-Founder & CEO, CareStack

Freya Berry

Freya Berry

Presenter and Communications Expert

Jason Davies

Jason Davies

Presenter and Communications Expert

Simon Reynolds

Simon Reynolds

Managing Director, Patient Plan Direct

Jordan Beynon

Jordan Beynon

Senior Marketing Strategist, Dental Focus

Abhay Patel

Abhay Patel

CEO, Allied Health Media

Adam Smith

Adam Smith

Director, Boxly & EnquiryBot

£399£599

Sessions

Workshop Agenda

Dive into an interactive agenda packed with groundbreaking strategies that will propel your practice into 2024 and beyond.

Friday, 9 August, 2024Hyatt Regency London BlackfriarsExpand All
TimeSessions
8:45am

Registration

9am - 9:30am

Opening RemarksThe Most Important Instrument in Your Practice

Kick off the day with Abhi Krishna, Dr. Chetan Mathias and Nikhil Oberai who will illuminate the transformative power of effective call handling in your dental practice. They'll prepare you to fully engage with the workshop's sessions, ensuring you gain actionable insights to elevate your patient interactions and boost practice growth.

Abhilash Krishna

Abhi Krishna

Co-Founder & CEO, CareStack

Chetan Mathias

Chetan Mathias

Practice Owner, Mentor & Coach, The Dental Place Warwick

Nikhil Oberai

Nikhil Oberai

Director - The Croft Dental & Implant Practice

9:35am : 10:20am

Live PlayIdentifying the Problem Calls Choking Your Practice Growth

Witness a captivating live performance that dramatises common, yet critical call management errors in dental practices. This engaging session will not only entertain but will also vividly demonstrate the tangible impacts of these errors on practice growth.

Jason Davies

Jason Davies

Presenter and Communications Expert

Freya Berry

Freya Berry

Presenter and Communications Expert

10:25am - 10:50am

PanelAnalysing the Actual Impact of Problem Calls

Delve deeper with our expert panel as they dissect the problem calls highlighted in the live play. This discussion will provide a thorough analysis of the real-world impacts these calls have on dental practices, offering strategic insights into overcoming these challenges. Equip yourself with the knowledge to turn potential losses into growth opportunities by understanding the full scope of issues and their solutions.

Jordan Beynon

Jordan Beynon

Senior Marketing Strategist, Dental Focus

Abhilash Krishna

Abhi Krishna

Co-Founder & CEO, CareStack

Nikhil Oberai

Nikhil Oberai

Director - The Croft Dental & Implant Practice

Chetan Mathias

Chetan Mathias

Practice Owner, Mentor & Coach, The Dental Place Warwick

10:55am - 11:05 am

Coffee Break

11:10am - 11:30am

Live PlayTransforming Growth with Rapport Building Techniques

Experience a compelling live play that demonstrates the transformative power of essential rapport-building techniques every dental practice owner needs. As you witness the profound impact of these techniques, you’ll learn how to instill them in your team to achieve immediate and lasting results in your practice.

Jason Davies

Jason Davies

Presenter and Communications Expert

Freya Berry

Freya Berry

Presenter and Communications Expert

11:30am - 12:00pm

Live PlayHarness the Power of Open Ended Questions

This performance explores how strategic questioning can deepen patient engagement and transform casual inquiries into scheduled appointments. Learn how your team can effectively use open-ended questions to uncover potential patients' needs, guiding them smoothly towards committing to your practice.

Jason Davies

Jason Davies

Presenter and Communications Expert

Freya Berry

Freya Berry

Presenter and Communications Expert

12:05pm - 12:35pm

PanelFrom Conversation to Conversion

Dive into a panel discussion with experts who share their experiences in enhancing team communication through natural rapport-building and strategic use of open-ended questions.

Abhay Patel

Abhay Patel

CEO, Allied Health Media

Adrian Dray

Adrian Dray

Director of Partnerships, Carestack

Nikhil Oberai

Nikhil Oberai

Director - The Croft Dental & Implant Practice

Chetan Mathias

Chetan Mathias

Practice Owner, Mentor & Coach, The Dental Place Warwick

12:35pm - 1:35pm

Lunch

1:35pm - 2:35pm

Interactive Group WorkshopApplying Strategies for Immediate Success

Engage directly in this dynamic workshop where you'll apply what you've learned in a practical setting. Analyse real call scenarios, identify key issues, and evaluate their impacts on practice growth. Together with your peers, brainstorm and develop both short-term fixes and long-term strategies to enhance patient communication and conversion rates.

Nikhil Oberai

Nikhil Oberai

Director - The Croft Dental & Implant Practice

Abhilash Krishna

Abhi Krishna

Co-Founder & CEO, CareStack

2:35pm - 3:20pm

PanelBuilding an Accountable and Growth Minded Reception Team

Join this panel discussion to uncover key strategies for cultivating a consistent and growth-oriented reception team. Industry experts will share insights on effectively training and motivating staff to uniformly apply conversion techniques. Learn how to maintain high standards of patient engagement and foster an environment of accountability. Equip your team with the skills to enhance patient satisfaction and drive your practice’s success.

Simon Reynolds

Simon Reynolds

Managing Director, Patient Plan Direct

Nikhil Oberai

Nikhil Oberai

Director - The Croft Dental & Implant Practice

Chetan Mathias

Chetan Mathias

Practice Owner, Mentor & Coach, The Dental Place Warwick

Adrian Dray

Adrian Dray

Director of Partnerships, Carestack

3:20pm - 3:40pm

Coffee Break

3:45pm - 4:15pm

PresentationDon’t Just Survive, Thrive! with…

This important session highlights how cutting-edge tools and strategies can quickly enhance your practice’s phone handling and conversion rates. With minimal effort, learn to integrate these solutions, demonstrate leadership, and ensure every call is managed professionally. Adopt these advancements to rapidly boost your practice's growth and set it apart from the competition.

Adrian Dray

Adrian Dray

Director of Partnerships, Carestack

Adam Smith

Adam Smith

Director, Boxly & EnquiryBot

4:15pm - 4:45pm

Q&AClosing Comments and Questions

Wrap up the day with a final opportunity to clarify any lingering questions and ensure you leave with a clear action plan.

Abhilash Krishna

Abhi Krishna

Co-Founder & CEO, CareStack

5pm - 6pm

Drinks

Unwind and connect over drinks, sharing stories and insights from the day. This relaxed session offers the perfect atmosphere to network with colleagues and exchange valuable feedback.

£399£599

Why Attend This Event?

Join other practice owners and witness firsthand how unresolved reception issues are stifling your growth potential and learn how to turn things around.

Grow

Grow

Embrace fresh, effective strategies to elevate your practice in today’s fast-evolving dental landscape.

Connect

Connect

Network with innovative thinkers driving modern solutions in dentistry.

Get Inspired

Get Inspired

Experience modern success stories firsthand through dynamic live performances.

Enjoy

Enjoy

Relish a contemporary experience that merges insightful learning with top-tier hospitality.

Speakers

Book Your Seats Now!

Learn fresh, dynamic strategies for advancing your dental practice.

£399£599

SPONSORS

Event Partners

We have teamed up with leading dentistry sponsors, all passionate about helping you grow your dental practice. Discover their standout solutions and connect with top industry experts through interactive sessions and networking opportunities at our event.

Carestack
Boxly
Dental Focus
Dental Practice Mastery
Allied Health Media
Patient Plan Direct
Boutique Whitening
Straumann
Heath Hill Green

Luxury Venue

locationHyatt Regency London Blackfriars

Located in the heart of London, Hyatt Regency London Blackfriars is easily accessible via Black Friars Station, which is just a 2-minute walk away.

Central Location

Cutting-Edge Technology

Inspiring Atmosphere

Comfort and Privacy

Luxurious Refreshments

Plus Much More…

£399£599
Hyatt Regency London Blackfriars

Frequently Asked Questions

Is there early-bird pricing available?

Yes! For a limited time, secure your ticket at a special early-bird rate of £399.99, down from £599.99. Additionally, a limited number of complimentary tickets are available for CareStack clients. If you qualify, please contact adray@carestack.com for details.

Why is the event exclusive to practice owners?

While practice owners may not handle day-to-day reception calls, it is crucial they understand the latest challenges and strategies to mitigate significant risks to practice growth. This exclusive setting also ensures you are among peers, fostering a shared learning environment where experiences and growth strategies can be exchanged effectively.

Will I receive CPD credit for attending the event?

Absolutely! Attendees who participate in the entire event will receive 5 hours of verifiable CPD in accordance with GDC guidelines. Certificates will be issued post-event upon completion of our feedback forms.

Will refreshments be provided?

Yes! A lunch catering to a variety of dietary needs will be provided. Additionally, enjoy a drinks reception in the evening hosted by our sponsors.

£399£599

Have Questions?

Reach out to our event team at adray@carestack.com.