NHS Centre
Cloud Software for NHS Dental Practices
Delivering care within the NHS framework requires accuracy, compliance, and efficient workflows. CareStack's NHS Centre is designed to support NHS dental practices by simplifying claim submission, improving visibility into performance, and centralising all NHS operational data in one place. From recording treatments and submitting claims to tracking activity across clinicians and locations, CareStack helps practices stay aligned with NHS processes while reducing administrative burden.
CareStack is also built to keep your practice fully compliant with the NHS 2026 contract changes from day one, with automated workflows, built-in validations, and updated treatment mappings ready to go. From the new FP17PR patient data requirements and Unscheduled Care plans to restructured denture treatments and updated band charges, CareStack handles the complexity behind the scenes. Inline warnings flag expired codes and incorrect band mappings, while automatic fee updates ensure the right patient charge is always applied based on the date of acceptance.
CareStack also supports the operational shifts that come with these changes, including Nurse-Applied Fluoride Varnish claims and sub-band calculations for Fissure Sealants and Pre-formed Crowns, so your clinical and reception teams stay aligned without additional administrative burden. With real-time data access and integrated workflows, your team can focus more on patient care and less on manual coordination, across single or multi-site practices.
For the ultimate dental software, choose the solution that’s scalable for growing dental start-ups or large multi-site practices and still affordable for single-location dental practices. Choose CareStack!
Key Benefits
Why Practices Love CareStack's NHS Centre
Submit and track NHS claims directly within CareStack.
Stay NHS 2026 compliant with automated workflows and live validations.
Cut claim rejections with real-time warnings on expired codes and band mismatches.
Centralise NHS contracts, sites, and targets in one dedicated NHS Centre.
Save reception time with automatic fee updates and UDA calculations.
See every NHS payment, UDA reconciliation, and unsubmitted treatment in one view.
Manage Complex Care Pathways with guided workflows and built-in compliance checks.
Main Highlights
NHS Centre for Modern Dental Practice Networks
Claims & Compliance
- Direct Claim Submission
Create and submit NHS claims directly from treatment workflows without switching between systems.
- Exemption Management
Record and apply patient exemptions with FP17PR integration so exemptions are automatically registered on treatment plans.
- Claim Tracking
Monitor claim statuses through direct integration, reducing delays and administrative follow-ups.
- Clinician Claim Visibility
Claims are automatically filtered to the logged-in clinician, ensuring visibility only into relevant claims.
- Claim-Level UDA Reconciliation
Track Confirmed versus Claimed UDAs automatically for accurate reconciliation and reporting.
NHS 2026 Readiness
- Unscheduled Care Management
Mark emergency plans as Unscheduled Care, lock Band 1 rates, view UDA values, and submit when treatment is complete.
- Inline Warnings
Receive real-time alerts for expired procedure codes and incorrect band mappings to reduce claim rejections.
- Treatment Category Management
Set expiry dates for retiring treatments while automatically updating procedure codes across the system.
- Automatic Fee Updates
Patient charges and UDA values update automatically based on the treatment acceptance date.
Patient Data Capture (FP17PR)
- Legal Details Validation
Guide patients to enter legal forename, surname, and legal sex before FP17PR submission.
- NHS Status & Number
Capture NHS eligibility details, including non-UK residency and unknown NHS numbers, while encouraging NHS number usage.
- Ethnicity Capture
Collect compliant ethnicity information using updated categories and validation rules.
Complex Care Pathway Management
- Pathway Selection
Assign patients to Pathway 1, 2, or 3 using guided clinical criteria and documented findings.
- Sequential Submission Control
Enforce the correct sequence of sign-up, interim declarations, and final declarations to prevent rejections and payment delays.
- Monthly Interim Declarations
Automated reminders help ensure declarations are submitted on time and pathways remain active.
- Final Declaration
Record outcomes as complete, suspended, or incomplete to settle pathways correctly.
Data & Reporting
- Dedicated NHS Centre
Manage NHS contracts and sites in one place while assigning clinician targets and tracking progress.
- Performance Insights
Use built-in reports to monitor activity, track submissions, and identify completed treatments awaiting claim submission.
- Secure Cloud Access
Access and manage NHS data securely from anywhere with cloud-based access and role-based permissions.
Clinical & Operational Efficiency
- Voice-Assisted Notes
Use AI-powered voice tools to capture clinical notes faster and improve documentation consistency.
- Imaging Integration
Access digital imaging systems directly within CareStack through seamless integrations.
- Treatment UDAs and Patient Payable
View potential UDAs and accurate patient payable values before claim submission.
- Mixed NHS and Private Workflows
Manage NHS and private appointments, treatments, billing, and upsell opportunities within a single platform.
FAQ
Why CareStack Is the Best Dental Practice Management Software
Yes. CareStack supports mixed practices, with NHS and private appointments, treatments, and billing managed on one platform. The Payer feature also helps upsell private treatments to NHS patients.
From April 1, 2026, NHS England is introducing significant changes to treatment plans, claims, and UDAs. Key updates include replacing Urgent Treatment with Unscheduled Care, restructuring Denture treatments, moving Fissure Sealants from Band 1 to Band 2, introducing Nurse-Applied Fluoride Varnish, and updating patient charges across all bands. CareStack will automatically reflect these changes as of April 1, 2026.
Unscheduled Care replaces Urgent Treatment from April 1, 2026, operating as a standalone treatment plan with a Band 1 patient charge of £27.90 and an NHS payment worth £60 in UDAs (based on the practice's notional UDA value). An additional £15 fixed fee is paid monthly if the contract requires emergency prioritisation under the Required Number of Urgent Treatments service line on Compass. Treatment plans must not be opened before April 1, 2026, as earlier claims will be rejected.
Denture Repair now earns 2 UDAs (twice the previous value) with a zero patient charge and must be mapped as Unbanded. The retired Denture Additions/Reline/Rebase category has been replaced by two new Band 2 treatments (Denture Additions and Denture Reline/Rebase), each earning 3 UDAs standalone. When part of a Band 2 course of treatment, practices earn an extra 2 UDAs on top of standard Band 2 UDAs, totalling 5, 7, or 9 UDAs depending on the sub-band. When concurrent with a Complex Care Pathway, the combined course pays CCP UDAs plus 2 UDAs.
Yes. From April 1, 2026, qualified Dental Nurses can deliver Nurse-Applied Fluoride Varnish as Direct Access DCPs for patients under 16, earning 0.5 UDA with zero patient charge. The Dental Nurse must hold a valid Personal ID number, be registered on the practice's Compass contract, and the claim must contain only the Fluoride Varnish treatment.
Complex Care Pathways are structured, long-term treatment plans for high-needs patients that require monthly claim submissions with strict sequencing rules. Three pathways are being implemented in 2026: Pathway 1: ≥5 teeth with caries into dentine; Pathway 2: Pathway 1 plus existing unstable periodontal disease; Pathway 3: Pathway 1 plus a new unstable periodontal disease.
Each pathway requires multiple sequential submissions: a sign-up, monthly interim declarations, and a final submission (complete, suspended, or incomplete). Missing or out-of-sequence submissions will trigger rejections and paused payments.
Each pathway has a fixed total value, paid monthly: Pathway 1: £284 across 6 submissions; Pathway 2: £709 across 12 submissions; Pathway 3: £248 across 6 submissions.
Most routine treatments must be delivered within the pathway itself. The only concurrent treatments allowed are Denture Repairs and Modifications (Reline/Rebase/Additions), Band 3 Treatments, and Unscheduled Care (to be confirmed).
CareStack builds CCP workflows directly into the platform, including guided pathway setup and CDS capture, automated tracking of monthly clinician declarations, sequencing validation, support for concurrent treatments, visibility of pathway status and payments in the Claims Grid, and reporting on unsubmitted treatment claims via the NHS Treatment Plan Board.
support@carestack.com
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