Ever wished you had more staff members to help you grow your practice? Our expert professionals can take over activities in your practice remotely, freeing up your resources to focus on patient care and practice growth
Our studies show that growing practices face significant hurdles around expertise and availability of qualified staff, leading to losses in multiple ways. For a typical dental office, these inefficiencies translate into an annual loss of up to $30,000 in revenue.
CareStack’s VirtualAssistant service will provide you access to highly qualified remote experts who can take over all of your patient facing activities including phone calls, appointment scheduling and patient re-engagement, helping you free up valuable time and resources for your existing staff members.
Our VirtualAssistants can take over all of your patient facing tasks, thereby making more time available for your existing team to focus on other activities for growing your practice
Never miss a call again! Trained VirtualAssistants can make and answer phone calls to provide instant answers to patients
Real person to greet and attend calls
Answer frequently asked questions
New patient intake capture
Answer calls during off-hours
Our VirtualAssistants will work with you to access your practice schedule, and make / update appointments in real time, thus bringing in more potential patients
Schedule, confirm and cancel appointments
Patient reminders and recalls
Emergency patient appointments
Tracking patient follow-ups, cancellations and rescheduling appointments can all be taken over by our team to ensure that patients don’t fall off the continuum of care
Follow up unscheduled treatment
Reactivate dormant patients
Re-engage no shows and cancellations
Follow up with patient referrals
Capture reviews from happy patients
CareStack’s VirtualAssistant team members are well-trained, backed by a set of well-designed processes and tools. The profile of a typical Virtual Assistant team member is given below:
Pre-Screened and Fully Vetted Staff members
Trained in HIPAA Compliance to handle PHI securely
BAA & Confidentiality Agreements to comply with regulations
Experts in CareStack Software Workflows
Dedicated Account Managers to help you track progress
3+ Years Customer Service Experience in US Healthcare and Retail Industries
Full time employment with CareStack working out of CareStack facility in Philippines
Excellent written and verbal communication skills with strong command of English language
Available during US working hours 7 AM EST to 9 PM PST
After merging together several practices onto CareStack from various other systems, we found ourselves in a troubling situation with a massive mountain of clean-up work. Redundant data. False data. You name it, we had it. CareStack VA to the rescue! Within two months, the VA team was able to help us inactive over 6,000 patients and launch a multi-prong reactivation campaign. We would have not been able to accomplish this massive lift in such a short period of time without our partners at CareStack VirtualAssistant
Each VirtualAssistant team member is provided with weeks of up-front training on top of their existing education. They are also supported with a deep bench of experienced people, tools and processes.
We efficiently analyze your workflow and draw upon our catalog of best practices to proactively outline the scope of work and set realistic expectations.
All of our work is cross-trained among a team of people and everything is consistently documented, even as tools change and processes evolve.
Talk to our customer success team today, and learn how VirtualAssistant services can help your business achieve operational excellence.