Key challenges faced
Heritage Dental Partners has grown five times in the last two years. Existing software solutions in the market could not provide the necessary degree of centralization required to keep up with the growth and real-time access to data across all the locations on a single dashboard.
Heritage also needed customizations to suit the standard operating procedures followed in their offices. The team at Heritage was on the lookout for a technology partner who listens to the practice and adapts to specific processes that the practice is used to.
Partnering with CareStack to fulfill the practice needs
CareStack was the third software change for the company. As an all-in-one cloud-based solution, CareStack provided the much-needed capabilities around centralization, automation, and real-time analytics for a rapidly growing DSO like Heritage dental partners to gain better control of the operations.
A deep partnership was established between the CareStack implementation team and the practice staff, which led to further optimization of the office workflows to improve patient experience and staff productivity.
CareStack successfully implemented state-of-the-art management systems within Heritage Dental to maintain competitiveness well into the future.