FAQs
CareStack Frequently Asked Questions
If you have a question about CareStack dental software, then someone else has likely already asked about the same topic. We’ve collected a list of the most frequently asked questions, so feel free to browse by topic to find an answer. And please don’t hesitate to contact our support team for additional information!
General
General
Can patients schedule online?
Yes! Include a link to the Patient Portal on your practice’s website, and patients can schedule or request appointments, make payments, sign forms, and sign up to receive notifications.
Does the scheduler integrate into my website?
Absolutely! The CareStack scheduler integrates with any website. You just need to send the link to your CareStack scheduler to your webmaster and they can easily add it to your website.
Does the CareStack scheduler allow for multiple providers?
Yes. The CareStack scheduler allows the patient to select from a list of providers. Each provider’s availability will display based on hours and parameters selected by the practice.
Does the CareStack scheduler allow for multiple locations?
Yes. The CareStack scheduler allows the patient to select their desired location from a list of office locations or from an interactive map.
Why should I choose Carestack over another software?
In all candor, we can’t answer this question without knowing more about your business. Some of what our clients say is focused on the following: reducing software subscriptions, gaining flexibility to manage the practice, centralizing important business functions while giving team members the ability to work from anywhere. Book a short meeting so we can see if CareStack is a good fit for you.
What are the various pricing options available?
CareStack is a monthly subscription service. We can work with your office regardless of whether you want a per provider, per location, or per user pricing model.
Are there any setup fees or long-term contracts?
There are set-up fees related to implementation and possible conversion of data from a prior practice management software. Once you are up and running, CareStack is a month to month service. Most agreements can be canceled with 30 days notice.
How can I get my existing data imported?
This is our jam! Rest assured, we can transition your data from a wide array of current dental practice management software platforms from the widely known to the more esoteric. Our white glove implementation and data conversion teams will work in close concert with your practice to ensure the timely and accurate transfer of your data. This is all accomplished in a fully HIPAA compliant process.
How long does it take to implement?
Most existing practices prefer to go from agreement signing to “Live” in CareStack within a 60 day period. “De Novo” practices where there is no transfer of data can go live in the matter of just a few weeks. Multi-location practices often take a little longer at the preference of their teams.
Still have questions?
