Improving patient experience has been the founding value and strategy for growth among dental practices. However, in creating the ultimate patient-centric practice, most of them overlook the added stress that has accrued to the staff and practice personnel. ‘Patient-first’ approach or ‘staff-friendly’ practice. Which do you think makes the cut?

Sasha Tapie, CEO – TLC Dental, delves deep into how practices should embrace change by welcoming technological advances to boost business. He emphasizes the need to develop an inspired staff team tuned to a ‘culture of change’ which ensures organizational well-being and better business. He summarizes how introducing a practice management software improves case acceptance rates, leverages operational efficiencies, and ensures a sustainable growth.