Case Study: How Dental Depot Overcame Multi-software Challenges with CareStack's All-in-One Solution

Since its establishment in 1978, Dental Depot DFW has been committed to providing high-quality and affordable dental care to its patients across Oklahoma, Texas, and Arizona, catering to both children and adults. However, Dental Depot faced some challenges in the past.

Challenge

Juggling Multiple Outdated Software Across Various Locations

Dental Depot had a problem with using outdated software at their different locations. Each location used different software for different tasks, which made it difficult to manage administrative tasks and clinical workflow efficiently. As a result, they noticed a decline in their overall performance.

Solution:

All-in-one cloud-based solution

Using CareStack's cloud-based dental software, you can streamline your operations and take your dental practice to the next level. This means you can boost teams productivity , spend more time focusing on your patients and less worrying about your practice management software.

CareStack’s all-in-one, cloud-based solution made it possible for our teams from all of our practices to communicate effortlessly without compromising time. We've also observed an increase in patient satisfaction, thanks to the ease in practice-patient communication.

Enhanced Revenue Cycle Management

Revenue Cycle Management is crucial to the overall health of a dental practice. CareStack’s centralized RCM module ensures you get the most out of your billing process. For Dental Depot, this provided the boost they needed to get their metrics off the charts.

To learn more about how CareStack can help your practice, please explore all of our features on our website.

Legacy software often lags in centralized RCM. Leveraging CareStack's RCM, Dental Depot could collate reports, KPIs, and vital insights on one platform

Outcome

Reduced days in A/R, reduced denials and a streamlined practice

CareStack’s enterprise-level practice management and RCM solution allowed Dental Depot to concentrate more on patients and less on collections. CareStack’s real-time analytics and reporting module gave them insight into their dental practice metrics and aided in making more intelligent business decisions.

Transitioning to CareStack led to immediate enhancements. Access to real-time data and KPI monitoring resulted in a 30% drop in A/R days and a surge in net collections within the initial three months.

Dental Depot has seen an improvement in their numbers after taking up CareStack’s RCM service.

Days in A/R for insurance	64 days
Days in A/R for insurance with RCM services	38 days
Reduction in Days in A/R	40%
Days in A/R for insurance - Non ortho	59 days
Days in A/R for insurance with RCM services - Non ortho	37 days
Reduction in Days in A/R	37%
Average monthly insurance collections	$52,000
Average monthly insurance collections with RCM services	$151,000
Increase in monthly insurance collections	190%
Average net collections	83%
Average net collections with RCM services	110%
Increase in net collections %	32.5%

Conclusion

CareStack's all-in-one, cloud-based dental solution is just what you need to streamline your workflows and improve communication. With CareStack, you can access your practice from anywhere and on any device. And with our RCM service, your billing team can focus on patient management while we take care of the rest. Switch to CareStack today and experience the difference.