Reputation Management
Online Reputation Management Software
Today’s patients often make healthcare decisions based on online reviews, before ever contacting a dental practice. Patient reviews and feedback are no longer a separate marketing activity, they are part of the patient journey itself. That's why many practices say that reputation management is essential to their patient acquisition & retention strategy.
With CareStack, reputation management is built-in, just one component of our all-in-one software! Because reputation workflows are embedded inside the PMS, practices can automate review requests, collect structured patient feedback, and manage experience workflows using live appointment and clinical data. An integrated solution enables more robust automation of reviews, while still allowing team members to send reviews manually. You can also control eligibility using clinical and provider rules, excluding sensitive cases and aligning timing with the patient journey. The built-in system also means team members don't have to learn a separate add-on software.
With CareStack, practice owners and administrators can stay on top of internal reviews and feedback surveys, as well as those on Google and Meta platforms, giving you a complete view of patient experience and not just what is published externally. The result is better visibility, better control, and a structured way to manage the patient journey, earn outstanding reviews, and attract new patients.
For the ultimate dental software, choose the solution that’s scalable for growing dental start-ups or large multi-site practices and still affordable for single-location dental practices. Choose CareStack!
Key Benefits
Why Practices Love CareStack’s Reputation Management
Receive valuable patient feedback to make adjustments that improve retention.
Easily manage patient reviews from a single location with CareStack’s integrated review module.
Ultimate flexibility to automate reviews, send reviews manually, and filter out patients who are not good candidates for reviews.
Easily track and manage your online and internal patient reviews from a single dashboard.
Capture structured post-visit feedback and internal surveys alongside public reviews, giving you a complete picture of patient sentiment.
Apply provider-level, treatment-level, and clinical eligibility rules to ensure review requests remain appropriate for each patient and visit.
Main Highlights
Reputation Management for Modern Dental Practice Networks
Automated Review Requests
- Review ModuleEasily manage who receives review requests, when they receive them, and how often they receive follow-ups.
- Data-Rich Dashboard Advanced reporting to monitor which patients are leaving reviews and the quality of those reviews.
- PMS-Triggered Automation
Review requests are automatically triggered after completed appointments, using live PMS data to align timing with the clinical workflow.
Robust Settings, Filters, & Targeting
- Flexible Triggers You have the flexibility to set up CareStack to automatically trigger reviews at set time intervals after each appointment.
- Comprehensive FiltersAdvanced filtering options to ensure the right patients are getting review requests after your targeted appointments.
- Advanced TargetingReview targeting based on provider, treatment code, and procedure type. For instance, you may want to avoid triggering a review 15 minutes after a sedation case.
- Distribution OptionsCareStack supports the most popular review channels. Google, Facebook, Yelp, and internal reviews.
- Clinical Eligibility Rules
Exclude sensitive or unsuitable clinical cases from automated requests to ensure every patient receives the right communication at the right time.
Internal Patient Feedback & Surveys
- Post-Visit Experience SurveysCapture structured satisfaction and feedback responses from patients after every visit, independent of public review platforms.
- Sentiment WorkflowsRun internal sentiment collection to identify service or experience issues early, before they appear in public reviews.
- Linked to Patient RecordsEvery feedback response is tied directly to the patient and appointment record, giving you context behind the score.
Reputation Performance Reporting
- Provider & Appointment TrendsTrack reputation performance at the provider and appointment level to identify what is working and where to improve.
- Patient Sentiment HistoryView a patient-level history of feedback and reviews over time, building a richer understanding of long-term experience.
- Request & Response StatusMonitor delivery, response, and engagement performance across every campaign, all within structured PMS reporting.
FAQ
Why CareStack Is the Best Dental Practice Management Software
CareStack's native reputation management module allows you to configure the time interval at which patients receive reviews, based on code, production type, or provider.
You can filter out patients who may not be the right fit for receiving a review request from your practice. Eligibility rules can also automatically exclude sensitive or unsuitable clinical cases.
Our reputation module works much like the rest of CareStack, giving you the flexibility to create your own templated messages. We also offer out-of-the-box templates in our reputation management system.
Your office can send review requests to patients via text message or email, depending on the patient's communication preferences.
Yes. CareStack supports structured internal patient experience surveys alongside public review requests, helping you understand patient sentiment across every visit, not just what is published externally.
Yes. CareStack's reputation reporting includes provider-level and appointment-level trends, along with patient sentiment history and campaign engagement performance.
support@carestack.com
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