Reputation Management

Online Reputation Management Software

Today’s patients often make healthcare decisions based on online reviews—before ever contacting a dental practice. That's why many practices say that reputation management is essential to their patient acquisition & retention strategy.

With CareStack, reputation management is built-in, just one component of our all-in-one software! This is a huge advantage. An integrated solution allows for more robust automation of reviews, and team members still have the flexibility to send reviews manually. You can also easily disable the feature for patients who may not be good candidates for review requests. The built-in system also means team members don't have to learn a separate add-on software.

Yes, with CareStack, practice owners and administrators can have a finger on the pulse of internal reviews, along with those on Google, Facebook, and Yelp, making it easier to manage the patient journey, get outstanding reviews, and attract new patients.

For the ultimate dental software, choose the solution that’s scalable for growing dental start-ups or large DSOs and still affordable for small mobile providers and single-office dental practices. Choose CareStack!

Dental software features: Reputation management

Benefits of CareStack Online Dental Reviews

Advanced Online Dental Reviews Features

Automated Review Requests

  • Review Module

    Easily manage who receives review requests, when they receive them, and how often they receive follow-ups.

  • Data-Rich Dashboard

    Advanced reporting to monitor which patients are leaving reviews and the quality of those reviews.

Automated review requests

Robust Settings, Filters, & Targeting

  • Flexible Triggers

    You have the flexibility in being able to set up CareStack to trigger reviews after each appointment in set time intervals automatically.

  • Comprehensive Filters

    Advanced filtering options to ensure the right patients are getting review requests after your targeted appointments.

  • Advanced Targeting

    Review targeting based on provider, treatment code, and procedure type. For instance, you may want to avoid triggering a review 15 minutes after a sedation case.

  • Distribution Options

    CareStack supports the most popular review channels. Google, Facebook, and Yelp, along with internal reviews.

Robust settings, filters, & targeting

Frequently Asked Questions

Can a review request be sent automatically to patients on our daily schedule?

CareStack native reputation management module allows you to configure in what time interval patients receive a review based on code, production type, or provider.

What if we don't want a patient to receive a review request?

You can filter out patients that may not be the right fit for receiving a review request from your office.

Can we customize what the request for a review says?

Our reputation module works much like the rest of CareStack in giving you flexibility in creating your own templated messages. We also offer out-of-the-box templates in our reputation management system.

Can you send the review request by either text or email?

Your office can send a review request to patients via text message or email based on the patient's communication preferences.