Practice Heroes Coaching & Playbooks
Access to the best dental educators and content to help you become the best version of yourself.
Where We Can Help
Content, coaching, & community support to operate your practice at its highest potential and lead a stress-free life.
Best Dental Educators and Coaches
Access to the best dental educators and coaches to help you become the best dentist owner you were called to be. Learn the best practices from the experts.
Practice Playbooks and Manuals
Access to a library of step-by-step videos, operations manual, playbooks, and practice development frameworks for you and your team to use when you need them.
Community of Thriving Dentists
Our community is really an amazing one in which you feel supported by other like-minded dental professionals with a very wide range of skills that you can turn to 24/7 when you need help.
Meet The Team
Help you build an extraordinary practice by getting you the right coaching and playbooks from the best dental experts.
Maria Fuertes
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Christy Chavarria
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Alisha Gerrard
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Tyler Phillips
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Crystal Beal
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Marie King
Learn MoreFeatured Resources
Thought leadership, strategic insights, industry trends, and operations manual to boost revenue, efficiency and care coordination.
Improving practice efficiency for Celebration Dental
Taking The Leap With A Modern Dental Software
Dr. Richard G. Stevenson III Director, Stevenson Dental Solutions
Creating Sustainable Specialty Dental Businesses
Ryan Arnold Principal, Wisdom Teeth Guys
Streamlining revenue cycle management for Dental Depot
Improving practice efficiency for Celebration Dental
Discover how a multi-location group practice in Central Florida increased their practice efficiency and profitability with better patient engagement solutions and faster payments facilitating improved patient experience and practice performance.
READ CASE STUDYWe have an opening tomorrow and I am pretty sure that when I come in tomorrow, it will be filled. So this way, the providers aren’t sitting around during the day, they are going from patient to patient.
LINDA, Office Manager
Taking The Leap With A Modern Dental Software
Managing change after switching practice management software can be a daunting task. So, it is tantamount to ensure that the practice adopts the most cutting edge technology with as many custom features available to have tailor-made software for the management team.
Dr. Richard Stevenson III, Director of Stevenson Dental Solutions, himself being a tech-savvy practitioner expounds about how the changing times have induced the need to unlock better communication pathways more than ever and how CareStack meets his expectations at his clinic and the teaching institute as an all-in-one software that can manage all his needs.
Creating Sustainable Specialty Dental Businesses
With almost 11 ADA recognized dental specialties and having a burgeoning market share, the specialty dental business is here to make significant gains in the coming years as we take a cursory glance on the latest trends of the dental industry.
Listen to Ryan Arnold, Principal, Wisdom Teeth Guys as he explains the possibilities that lie ahead for Dental Specialty business and how he has paid attention on patient care,technology adoption and brand management to further sustainable practice growth for his specialty.
Streamlining revenue cycle management for Dental Depot
Dental Depot, a multi-specialty DSO switched to CareStack to streamline insurance reimbursements and patient collections. The staff gained more time to spend on patient care and practice growth instead of being burdened with administrative hassles related to claims management.
READ CASE STUDYOur days in A/R dropped by more than 30%, and our net collections increased just after the first 3 months of using CareStack.
Dr. HIMESH KANA, Owner, Dental Depot
/Maria FuertesMaria Fuertes
Director of Practice Heroes Program. Maria has over 20+ years of industry experience, holding Director of Operations’ roles at multiple companies, specializing in operational strategies and organizational development. At her stint with a group practice in Riverside, California, she led 150 team members through four practice management software conversions. Maria is passionate about mentoring and coaching individuals, motivating them to reach their professional goals.
Areas of Expertise
- Operational strategy and change management
- Mentoring and coaching teams to success
- Software conversion champion
- Experienced in Dentrix, Eaglesoft and CareStack
It’s a pleasure to share knowledge and see teams succeeding and making a difference.
Christy Chavarria
Practice Manager with over 27 years of industry experience. She has hands-on experience in most departments donning multiple hats as dental assistant, treatment coordinator, & practice manager. In 2016, Christy relocated to the East Coast to manage The Smiles Center, a private practice specializing in IV dentistry. She works on multiple roles to implement effective processes on the clinical and administrative side for revenue growth and exceptional patient care.
Areas of Expertise
- Clinical and administrative experience
- Expertise in practice management
- Revenue cycle optimization
- Experienced in Dentrix, SoftDent & Improvis
Solving day-to-day challenges to promote growth, productivity and exceptional patient care is what I do best.
Alisha Gerrard
Passionate office manager with a Master’s degree in Healthcare Administration from Weber State University. Started off as a dental assistant, she now helps people to learn new concepts & skills. In 2021, Alisha created a dental consulting business, in addition to the full-time office manager position. She is a passionate problem-solver and has done significant work in improving workflows for better insurance management.
Areas of Expertise
- Go-to dental insurance expert
- Fee schedule negotiation
- Workflow optimization
- Ardent problem solver
Working smarter and not harder can solve most of the problems at the dental practice.
Tyler Phillips
Practice manager at D Brian Williams DDS in Charlotte with 6 years of experience in running teams & implementing new procedures. Tyler helps doctors in rebranding and growing their practices and is always in search of ways to optimize and improve processes to drive growth for the practice. Tyler is a graduate of East Tennessee University with a Bachelor’s Degree in Communications.
Areas of Expertise
- Deep practice management expertise
- Dental marketing and brand management
- Workflow optimization
- Experienced in Dentrix and CareStack
For sustainable growth, practices have to be constantly on the move, embracing change and adopting latest technology.
Crystal Beal
Assistant Manager with 7 years of experience in the dental field. Started her career as Hygiene Treatment Coordinator and in 2017 joined Pacific Dental Services as Treatment Coordinator. She also transformed a struggling Specialty Program by taking on the role of Speciality Treatment Coordinator as well.
Areas of Expertise
- Treatment coordination
- Improving case acceptance rates
- Dental team management
- Experienced in QDW, QSI, CPS
To help practices succeed and play a part in the process is an exciting journey.
/Marie King/Marie King
Accomplished dental professional with 40+ years of experience. Spent the first 20 years of her career mastering various roles at dental practices. During the later years, gained expertise in training and implementation of dental software for software vendors. Marie managed multiple teams of dental trainers during her career.
Areas of Expertise
- Dental software expert
- Sales demo & trade show genius
- Building strong business relationships
- Experienced in PracticeWorks, QDW, and CareStack
Driving dental software transition and navigating change at the practice requires planning and oversight.