Success Story: DentCare Now's Transition to CareStack for Modern Dental Practice Management

DentCare Now, led by Dr. Johnson, transitioned from Tab32 to CareStack. This case study explores challenges, solutions, and benefits.

Feb 15, 2018 4 min read
dentcare now
home iconDentCare Now
user group icon5 Staff Members
location marker iconFairFax, VA & Washington DC
user icon1 Provider
multiple locationsMulti Location
  • 75%

    Increase in Practice Production

  • 30%

    Increase in Patient Collection

  • 48%

    Increase in New Patients


Dr. Johnson scuffled with issues like inaccurate reporting, delayed or rejected claims, and an escalating accounts receivable bucket. The limitations of her previous software, Tab32 slowed the implementation of effective workflows to address these challenges.


Upon recommendations from her marketing team and fellow practice owners, Dr. Johnson turned to CareStack. After thorough research and understanding its capabilities, she was convinced it was the right solution to diagnose and rectify her operational challenges.

The Outcomes

With CareStack's comprehensive suite of features, Dr. Johnson revolutionized her practice's workflows. The results were evident:

  • Enhanced patient communication and management.
  • Significant reduction in aging and accounts receivables.
  • Improved patient intake with the claims control center and rules-based validations.

Our office dynamics transformed post ...

the CareStack integration. We could cater to more patients efficiently and our production nearly doubled. The collections also saw a substantial improvement”

Dr Rasheeda Johnson

Dr. Rasheeda Johnson

Practice Owner

User Training and Onboarding

1. Customized Training Plans

CareStack’s training team worked with DentCare Now to identify the different user groups to create customized training plans for each group.

carestack training plans

2. Self Paced Trials

Users were provided a trial environment to try and learn workflows by themselves and gain confidence.

self paced trials

CareStack University

Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch to a new system.

Streamlining the Conversion Process

CareStack’s training team worked closely with DentCare Now to design and implement training and onboarding plans


Create an A-Team

Identify project champions at DentCare Now to create the optimal transition plan


Data Cleanup

Clean up unwanted data including old fee schedules and plans


Data Validation

Office users were able to validate the data in a test environment of CareStack


Best Practices

Set up workflows for best results, including recalls and scheduling


Brand Setup

Set up Forms, Logos and Social Media links for patient engagement


See the Difference for Yourself

Ensuring a Successful Transition

  • Our training team worked with DentCare Now to identify the user profiles and groups, created customized training plans, took full training sessions and provided trial environments for self-learning
  • Our support and implementation team members guided the DentCare Now users through day 1 of cut-over for a smooth onboarding at every location
  • We ensured continuity and operational excellence through the 60-day free Customer Success Program post-go-live
  • Always available Chat and Voice-based support, along with text and video-based learning resources to help users as new locations were added.

Experience the CareStack difference!

Transform your dental practice management with ease using our intuitive user interface and extensive resources for seamless onboarding. Experience hassle-free onboarding and elevate your practice to new heights.

  • 75%

    Increase in Practice Production

  • 30%

    Increase in Patient Collection

  • 48%

    Increase in New Patients

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