Success Story: DentCare Now's Transition to CareStack for Modern Dental Practice Management
DentCare Now, led by Dr. Johnson, transitioned from Tab32 to CareStack. This case study explores challenges, solutions, and benefits.
DentCare Now
5 Staff Members
FairFax, VA & Washington DC
1 Provider
Multi LocationChallenges
Dr. Johnson scuffled with issues like inaccurate reporting, delayed or rejected claims, and an escalating accounts receivable bucket. The limitations of her previous software, Tab32 slowed the implementation of effective workflows to address these challenges.
Solution
Upon recommendations from her marketing team and fellow practice owners, Dr. Johnson turned to CareStack. After thorough research and understanding its capabilities, she was convinced it was the right solution to diagnose and rectify her operational challenges.
The Outcomes
With CareStack's comprehensive suite of features, Dr. Johnson revolutionized her practice's workflows. The results were evident:
- Enhanced patient communication and management.
- Significant reduction in aging and accounts receivables.
- Improved patient intake with the claims control center and rules-based validations.
Our office dynamics transformed post ...
the CareStack integration. We could cater to more patients efficiently and our production nearly doubled. The collections also saw a substantial improvement”
Dr. Rasheeda Johnson
Practice OwnerUser Training and Onboarding
1. Customized Training Plans
CareStack’s training team worked with DentCare Now to identify the different user groups to create customized training plans for each group.
2. Self Paced Trials
Users were provided a trial environment to try and learn workflows by themselves and gain confidence.
CareStack University
Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch to a new system.
Streamlining the Conversion Process
CareStack’s training team worked closely with DentCare Now to design and implement training and onboarding plans
Create an A-Team
Identify project champions at DentCare Now to create the optimal transition plan
Data Cleanup
Clean up unwanted data including old fee schedules and plans
Data Validation
Office users were able to validate the data in a test environment of CareStack
Ensuring a Successful Transition
- Our training team worked with DentCare Now to identify the user profiles and groups, created customized training plans, took full training sessions and provided trial environments for self-learning
- Our support and implementation team members guided the DentCare Now users through day 1 of cut-over for a smooth onboarding at every location
- We ensured continuity and operational excellence through the 60-day free Customer Success Program post-go-live
- Always available Chat and Voice-based support, along with text and video-based learning resources to help users as new locations were added.
Experience the CareStack difference!
Transform your dental practice management with ease using our intuitive user interface and extensive resources for seamless onboarding. Experience hassle-free onboarding and elevate your practice to new heights.
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