Case Study: DentCare Now's Journey From Tab32 to CareStack for Streamlined Dental Operations

Feb 15, 2018 4 min read
dentcare now
home iconDentCare Now
user group icon5 Staff Members
location marker iconFairfax, VA
user icon1 Provider
multiple locationsSingle Location
  • 75%

    Increase in Practice Production

  • 30%

    Increase in Patient Collection

  • 48%

    Increase in New Patients


Dr Johnson was tired of inaccurate reporting, delayed / rejected claims, and a growing accounts receivable bucket. She was unable to implement workflows to resolve these, due to broken features inside her previous software.


CareStack was recommended to Dr Johnson by another practice owner, as well as her own marketing team. After doing her research, she finalized on CareStack to help her analyze her problems and implement better workflows.


CareStack’s all-in-one bundle of capabilities helped Dr Johnson to streamline the workflows at her office. The office was able to see more patients, and communicate better with them. With the inbuilt claims control center and rules-based validations, their aging and accounts receivables also came down significantly.

..production almost doubled and our collections were much better.

Immediately our processes and systems in the office was smoother. We were able to see more patients in an efficient manner. Our production almost doubled and our collections were much better.

Dr Rasheeda Johnson

Dr Rasheeda Johnson

Practice Owner

User Training and Onboarding

1. Training Plans

CareStack’s training team worked with DentCare Now to identify the different user groups to create customized training plans for each group.

carestack training plans

2. Self Paced Trials

Users were provided with a trial environment to try and learn workflows by themselves and gain confidence.

self paced trials

CareStack University

Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch over to a new system.

Start using the best in Dental Software

CareStack’s modern User Interface is easy to learn. You can also use our learning center to swiftly onboard new staff. Your team will thank you!

Streamlining the Conversion Process

CareStack’s training team worked closely with DentCare Now to design and implement training and onboarding plans


Create an A-Team

Identify project champions at DentCare Now to create the optimal transition plan


Data Cleanup

Clean up unwanted data including old fee schedules and plans


Data Validation

Office users were able to validate the data in a test environment of CareStack


Best Practices

Set up workflows for best results including recalls and scheduling


Brand Setup

Set up Forms, Logos and Social Media links for patient engagement

Ensuring a Successful Transition

  • Our training team worked with DentCare Now to identify the user profiles and groups, created customized training plans, took full training sessions and provided trial environments for self-learning
  • Our support and implementation team members guided the DentCare Now users through day-1 of cut-over for a smooth onboarding at every location
  • We ensured continuity and operational excellence through the 60-day free Customer Success Program post go-live
  • Always available Chat and Voice based support, along with text and video-based learning resources to help users as new locations were added.

In our old system, the reports for production and collection would not be accurate. The system had its own e-Claims portal, and the claims had to be resent constantly.

Dr Rasheeda Johnson

Rasheeda Johnson

Practice Owner
  • 75%

    Increase in Practice Production

  • 30%

    Increase in Patient Collection

  • 48%

    Increase in New Patients

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