Case Study: DentCare Now's Journey From Tab32 to CareStack for Streamlined Dental Operations
DentCare Now
5 Staff Members
Fairfax, VA
1 Provider
Single LocationProblem
Dr Johnson was tired of inaccurate reporting, delayed / rejected claims, and a growing accounts receivable bucket. She was unable to implement workflows to resolve these, due to broken features inside her previous software.
Solution
CareStack was recommended to Dr Johnson by another practice owner, as well as her own marketing team. After doing her research, she finalized on CareStack to help her analyze her problems and implement better workflows.
Benefits
CareStack’s all-in-one bundle of capabilities helped Dr Johnson to streamline the workflows at her office. The office was able to see more patients, and communicate better with them. With the inbuilt claims control center and rules-based validations, their aging and accounts receivables also came down significantly.
..production almost doubled and our collections were much better.
Immediately our processes and systems in the office was smoother. We were able to see more patients in an efficient manner. Our production almost doubled and our collections were much better.
Dr Rasheeda Johnson
Practice OwnerUser Training and Onboarding
1. Training Plans
CareStack’s training team worked with DentCare Now to identify the different user groups to create customized training plans for each group.
2. Self Paced Trials
Users were provided with a trial environment to try and learn workflows by themselves and gain confidence.
CareStack University
Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch over to a new system.
Streamlining the Conversion Process
CareStack’s training team worked closely with DentCare Now to design and implement training and onboarding plans
Create an A-Team
Identify project champions at DentCare Now to create the optimal transition plan
Data Cleanup
Clean up unwanted data including old fee schedules and plans
Data Validation
Office users were able to validate the data in a test environment of CareStack
Best Practices
Set up workflows for best results including recalls and scheduling
Brand Setup
Set up Forms, Logos and Social Media links for patient engagement
Ensuring a Successful Transition
- Our training team worked with DentCare Now to identify the user profiles and groups, created customized training plans, took full training sessions and provided trial environments for self-learning
- Our support and implementation team members guided the DentCare Now users through day-1 of cut-over for a smooth onboarding at every location
- We ensured continuity and operational excellence through the 60-day free Customer Success Program post go-live
- Always available Chat and Voice based support, along with text and video-based learning resources to help users as new locations were added.
In our old system, the reports for production and collection would not be accurate. The system had its own e-Claims portal, and the claims had to be resent constantly.
Rasheeda Johnson
Practice OwnerKeep Reading
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