Case Study: How Dr. Williams' Practice Optimized Growth with CareStack

Challenge

Adapting to Rapid Expansion

Dr. Williams and the staff comprise a small but closely-knit group striving to expand their dental practice and enhance its efficiency. They are making a move to a new space, upgrading from three to six operatories. However, managing these operatories and multiple providers without any hindrances proved quite challenging, which led them to search for a practice management solution.

Solution

Unified Cloud-Based System for All Needs

Dr. Williams' team previously used multiple systems for different dental operations. As they expanded, integrating these systems became unmanageable. CareStack simplifies appointment scheduling across all locations, specialties, and providers with its unified calendar feature.

CareStack's user-friendly interface and centralized database stood out. Its scheduler effortlessly manages appointments across operatories, streamlining our workflow.

Transitioning to a Digital Patient Experience

With CareStack, the practice has gone entirely digital . The clutter of paperwork is a thing of the past. The online patient portal offers a seamless experience, from account creation to appointment bookings.

To learn more about how CareStack can help your practice, please explore all of our  features on our website.

Another one of CareStack's awesome features is the online Patient portal. Our patients can login and fill in their details even before coming in. We can communicate with them via text and email straight from the system. If the patient has an outstanding balance, they can go into their portal and pay. This makes financing so much more manageable.

Result

Minimal errors and delays in management with an increase in patient satisfaction

CareStack's all-in-one paperless solution has reduced errors and delays, resulting in higher patient satisfaction and team morale.

CareStack's patient portal, along with the PMS, has minimized errors in patient details and made the whole workflow a breeze. The product support team is so helpful and responds instantly with the chat feature.

Conclusion

CareStack's innovative features, including the Patient Portal and Kiosk, designed with patient satisfaction and accessibility in mind, ensuring smooth operations at every stage of the dental journey. Patients can schedule online appointments, pay outstanding balances, fill out online forms, and electronically sign treatment plans and letters.