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Maximizing Practice Efficiency

Uncover your untapped potential to improve operational efficiency and increase patient loyalty.

Who We Are

CareStack’s CareCoaching team is a group of skilled professionals with extensive dental industry knowledge in building and implementing efficient workflows for operational excellence, user training, and customer service functions. Our CareCoaches have decades of experience working with some of the biggest names in dentistry, and work exclusively with CareStack customers to help them uncover hidden opportunities for efficiency and growth.

Partners in Growth

We consider ourselves not as consultants, but as partners in your growth and work beyond the numbers to provide data-driven operational plans tailor-made for each dental practice.

Experts in Analytics

Using analytics, we help clients identify business opportunities ahead of competition, and provide actionable solutions based on the goals and needs of each client.

Experienced in All Functions

Our team is vastly experienced and skilled in all functions of practice management, including operations, training, revenue cycle management, clinical, and specialty services.

What We Do

At CareCoaching, we work closely with our clients to monitor and assess their needs and expectations, and then create and implement a plan of action to achieve the same. We have an unwavering commitment to transparency and accountability, while maintaining exceptionally high standards for service, assistance, and resources for our clients to achieve operational excellence. Once a plan of action is formulated, our CareCoaches will work with our clients to periodically analyze progress of key action items, identify areas of further improvement and tweak the action plan to respond to ever-changing business requirements.

Customized Coaching

  • Holistic assessment of your practice to identify areas of improvement and missed opportunities.

  • Precise documentation of business goals, followed by a Coaching Plan that is tailor-made for your practice needs.

  • Active hand-holding for your team to ensure alignment and collaboration during implementation of solutions.

best practices

Data-Driven Optimization

  • Baseline your current performance and make evidence-based recommendations to optimize your operations.

  • Methodically review Key Performance Indicators to analyze progress towards business goals.

  • Constantly provide guidance for significant improvements in efficiency, productivity, and profitability.

interactive workshops

Tools & Technology

  • Interactive workshops and streamlined processes that can be tracked to deliver tangible results.

  • Guidance to leverage CareStack in the best way possible for improving operational efficiency and patient satisfaction.

  • Standard Operating Procedures (SOPs) that can be customized to super-charge your practice operating cycle.

insights and recommendations

Meet Our Team

Our CareCoaching team is full of experienced dental industry professionals, with demonstrated excellence in managing operations for some of the largest Dental Care Organizations. Please find below the profiles of some of our key team members.

maria fuertes

Maria Fuertes

VP of Practice Solutions

Maria has been recognized as an Innovative Operations Strategist for co-creating the Practice Operating Cycle™, a concept for operational and service excellence. She is a goal-oriented, growth-driven executive with demonstrated success in large DSOs (Dental Support Organizations). In her career, she has conceptualized and implemented operations initiatives to improve efficiencies, increase patient satisfaction, and drive revenue growth for multiple healthcare businesses. Her biggest strength is her ability to solve problems while overcoming adversity. At CareCoaching, she works closely with clients to create, manage, and implement scalable strategies to influence company culture and make an impact on the bottom line business objectives.

jacqi lauterbach

Jacqi Lauterbach

Manager, CareCoaching

Jacqi brings with her nearly a decade of experience in the dental space as an operational leader, working with various dental facilities, including community health centers, private practices, and dental groups. In her most recent role, she served as a Regional Operations Manager for a growing DSO. Since joining CareStack in 2021, Jacqi has combined her knowledge in dental operations with her expertise in CareStack’s practice management software to create efficient workflows that leverage CareStack’s unique capabilities. She is passionate about finding ways to increase revenue growth by building efficient processes and promoting collaboration among teams.

malorie estes

Malorie Estes

CareStack Coach

Malorie has been associated with the dental industry since 2015, serving in both DSOs and private practices. She holds a Bachelor’s degree in Business Management, while also having worked as a Dental Assistant and an Office Coordinator. Her biggest strength is in optimizing processes for improving efficiency. Since joining CareStack in 2021, she has also become an expert user of CareStack, helping our clients leverage the software to achieve operational excellence.

amanda canida

Amanda Canida

CareStack Coach

Amanda has been associated with the dental industry since 2008, having worked in various clinical and administrative capacities in private practice and DSO settings. She holds a degree in information technology and health informatics, and combines her strong enthusiasm for data analysis with her knowledge of practice operations, and her passion for enhancing operational efficiency. At CareStack, she assists practices in evaluating their existing processes and formulating necessary improvements to drive practice growth and patient satisfaction.

leva rivera

Ieva Rivera

CareStack Coach

Ieva is an accomplished professional with over seven years of experience in patient coordination, revenue cycle management, and orthodontic operations. She began her career as a front desk administrator and worked her way up to become an insurance coordinator for a bustling orthodontic practice, which was part of a growing DSO. She is highly motivated and detail-oriented, and takes great pride in fostering strong relationships with our clients.

ashlie brownfield

Ashlie Brownfield

CareStack Coach

Ashlie has been associated with the dental industry since 2005, when she started working as a dental hygienist. Her extensive experience in various settings and roles, including teaching and training users, has led to a deep understanding of the industry, and its finer nuances driven by different geographies, business environments and patient expectations. She leverages her expertise in CareStack, as well as other dental software to optimize workflows for offices that are new to CareStack. Ashlie's passion lies in helping dental offices improve their operations and achieve growth.

lily werner

Lily Werner

CareStack Coach

Lily has been in Dentistry since 2001. She is a licensed Registered Dental Assistant (RDA) who has served in the DSO space in C-Suite positions, while maintaining her emphasis on Patient-centric care. In her career, she has developed tools and programs to select, onboard and coach team members to successfully serve in Leadership and Administrative roles. At CareStack, Lily works closely with clients, understanding their staffing structure and identifying areas of improvement to get the best out of each staff member in the practice. She is passionate about helping her team members and clients achieve their full potential and reach their professional goals.

Innovative Coaching for Your Practice

A comprehensive service designed to help your dental practice grow.


Identify missed opportunities and grasp the importance of reports.

They have helped us identify missed opportunities, grasp the importance of reports, compare our performances and celebrate our successes. Thank you to my CareCoaching team for making us a better business and a dental practice for the patients and the communities we serve.

Kari Cunningham

Panther Pediatric Dentistry, Euclid, Ohio

  • 1

    Practice Assessment

    Identify areas of opportunity with the use of data from your CareStack platform.

  • 2

    Leadership and Team Alignment

    Effective training and support for team members to maximize overall team success.

  • 3

    Increased Case Acceptance

    Patient handoff procedures designed to simplify the process and reduce errors.

  • 4

    Evaluation of Practice Metrics

    A personalized coaching plan with the best strategies to keep your practice thriving.

  • 5

    Weekly Coaching Calls

    Weekly meetings to review progress towards your goals.

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Ready to Upgrade Your Practice?

Talk to our customer success team today, and learn how CareCoaching can help your business achieve operational excellence.

upgrade your practice