Case Study: How Alpha Dental Centers transitioned from EagleSoft to CareStack to grow their operation
Alpha Dental Center
150+ Staff Members
Rhode Island & Massachussetts
50+ Providers
22 Locations and growingProblem
As they were growing rapidly across two states, the executive team at Alpha Dental realized that EagleSoft, was not scaling to help them centralize and streamline their operations.
Solution
After extensive research, the Alpha Dental team finalized on CareStack to help them in their next stage of growth and to standardize and optimize their operations
Benefits
The all-in-one bundle of capabilities that CareStack offered helped Alpha Dental to centralize activities across their locations, access real time information from multiple locations, identify the gaps and quickly roll out and communicate solutions. This significantly boosted their subsequent growth, and helped them acquire and add more locations to their group.
I can run 10 offices at the same time..
There was a point in time that Alpha wanted to grow, and with the software we had previously, the growth wasn’t there. Now I can run 10 offices at the same time without having to go to 10 offices.
Penny Filipe
Regional ManagerUser Training and Onboarding
1. Training Plans
CareStack’s training team worked with Alpha Dental Center to identify the different user groups to create customized training plans for each group.
2. Self Paced Trials
Users were provided with a trial environment to try and learn workflows by themselves and gain confidence.
CareStack University
Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch over to a new system.
There is always something new that is released..
CareStack is improving every day. There is always something new that is released, and I’m like wow, that is good. There is nothing out there that compares.
Penny Filipe
Regional ManagerStreamlining the Conversion Process
CareStack’s training team worked closely with Alpha Dental Center team to design and implement training and on-boarding plans
Create an A-Team
Identify project champions at Alpha to create the optimal transition plan
Data Cleanup
Clean up unwanted data including old fee schedules and plans
Data Validation
Alpha users were able to validate the data in a test environment of CareStack
Best Practices
Set up workflows for best results including recalls and scheduling
Brand Setup
Set up Forms, Logos and Social Media links for patient engagement
Ensuring a Successful Transition
- Our training team worked with Alpha Dental Center to identify the user profiles and groups, created customized training plans, took full training sessions and provided trial environments for self-learning
- Our support and implementation team members guided the Alpha Dental Center users through day-1 of cut-over for a smooth onboarding at every location
- We ensured continuity and operational excellence through the 60-day free Customer Success Program post go-live
- Always available Chat and Voice based support, along with text and video-based learning resources to help users as new locations were added.
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