As they were growing rapidly across two states, the executive team at Alpha Dental realized that EagleSoft, was not scaling to help them centralize and streamline their operations.
After extensive research, the Alpha Dental team finalized on CareStack to help them in their next stage of growth and to standardize and optimize their operations
The all-in-one bundle of capabilities that CareStack offered helped Alpha Dental to centralize activities across their locations, access real time information from multiple locations, identify the gaps and quickly roll out and communicate solutions. This significantly boosted their subsequent growth, and helped them acquire and add more locations to their group.
I can run 10 offices at the same time..
There was a point in time that Alpha wanted to grow, and with the software we had previously, the growth wasn’t there. Now I can run 10 offices at the same time without having to go to 10 offices.
CareStack’s training team worked with Alpha Dental Center to identify the different user groups to create customized training plans for each group.
Users were provided with a trial environment to try and learn workflows by themselves and gain confidence.
Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch over to a new system.
There is always something new that is released..
CareStack is improving every day. There is always something new that is released, and I’m like wow, that is good. There is nothing out there that compares.
CareStack’s training team worked closely with Alpha Dental Center team to design and implement training and on-boarding plans
Identify project champions at Alpha to create the optimal transition plan
Clean up unwanted data including old fee schedules and plans
Alpha users were able to validate the data in a test environment of CareStack
Set up workflows for best results including recalls and scheduling
Set up Forms, Logos and Social Media links for patient engagement