Phone Integrations
Phone Integrations for Online Dental Software
Many patients rely on the phone as their primary means of communicating with the office, and dental practices have realized the advantages of phone systems that communicate with practice software.
CareStack offers a fully integrated phone system that comes bundled with the CS Conversations product. With CS Conversations, you can Analyze phone calls, Identify missed opportunities, and re-engage with Prospects to increase new patient growth with real-time call transcriptions and AI-Driven opportunity notifications.
CareStack also offers complete phone integrations with GoTo Connect (formerly Jive), RingCentral, & Mango Voice. For all phone calls, both incoming and outgoing, relevant patient information is visible, right at your fingertips, so you can quickly communicate the necessary details to the caller. The results are clear, day-to-day phone-related tasks are streamlined for efficiency!
For the ultimate dental software, choose the solution that’s scalable for growing dental start-ups or large DSOs and still affordable for small mobile providers and single-office dental practices. Choose CareStack!
Benefits of CareStack Phone Integrations
- The office can see who is calling before answering the call.
- The team can know exactly which patient is calling, if someone has a common name.
- The team is taken directly to the patient chart, so searching for data is made easier as well.
- The team can make outbound calls via their selected VoIP service.
- The service can be configured per user to avoid calls going to team members not equipped to answer them.
Advanced Dental Phone Integrations Features
Currently Offered Integrations
GoTo Connect
(Formerly Jive) offers the call pop and outbound call functionality.
RingCentral
Also offers call pop and outbound call functionality.
Mango Voice
Offers these and other functionality. Please talk with our sales team for further information.
Receiving Calls
Pop-Up Patient Information
System navigates to existing patients for user ease.
Patient Image Display
When available, patient photos will appear in chart.
Accurate Patient Pulled Up
Provides certainty for the office if someone with a similar name calls.
Outbound Calls
Click-to-Call
Office is able to click on a patient’s phone number and call out via their VoIP provider.
Quick & Convenient
No need to write down phone numbers or other PHI, as it can be accessed directly from CareStack.
VoIP Reduces Cost
No separate charge for phone service, as is handled through the existing internet plan.
Frequently Asked Questions
Does everyone in the office have to set this up?
Can I use this with my corded phone service, or do I have to switch to a VoIP phone service?
Can I switch a call between my computer and cell phone?
Is it hard to set this up?
Related Features
CareStack's all-in-one platform contains many additional related features, including:
