Case Study: How Enable Dental uses CareStack to scale their mobile dentistry operations
Enable Dental extensively use features like facility based patient tracking for accurate schedule management, and CSPay for collecting payments onsite from facilities. They are expanding to 10 more cities, and poised to grow further with CareStack.
Enable Dental
8 States and 21 Cities
HQ: Austin, TX1000+ FacilitiesChallenge
Dr. Nathan Suter knew that Enable Dental couldn’t scale their dental practice operations using Denticon since Denticon could not provide the specialized care coordination and reporting requirements unique to mobile dentistry. The ability to add facilities, track patients at a facility level, and create reports to monitor care quality were all missing in their previous software.
Solution
After having been introduced to CareStack, Dr. Suter was convinced by the existing set of capabilities in this dental software, as well as the CareStack team’s willingness to work together with his team to build additional features and capabilities that would help mobile dental practices like Enable Dental scale their operations while continuing to provide a better quality of care to their patient experience.
Benefits
CareStack’s all-in-one cloud-based dental solution capabilities helped Dr. Suter streamline the workflows as they met with patients in hundreds of facilities across the United States. Accessing patient information, collecting payments, and reconciling finances became significantly easier with CareStack. In addition, Enable Dental’s tech support team was able to use APIs from CareStack to easily create custom reports using real-time data to support their operating model better.
The CareStack tools make our tasks so much easier
CareStack is ahead in terms of software development and elevates you with a modern cloud-based platform that can adapt to the times and allows you to pivot in the future.
Nathan Suter, DDS
Chief Innovation Officer, Enable DentalUser Training and Onboarding
CareStack’s training team worked with Enable Dental to identify the different user groups to create customized training plans for each group.
1. Training Plans
CareStack’s training team worked with Enable Dental to identify the different user groups to create customized training plans for each group.
2. Self Paced Trials
Users were provided with a trial environment to try and learn workflows by themselves and gain confidence.
CareStack University
Generic Training Plans don’t work. Training users specifically for their functional roles significantly improves their confidence and readiness to switch to a new system.
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