How Enable Dental Scaled Their Mobile Dentistry Operations Using Carestack’s Customized Solutions

Based in Austin, Texas, Enable Dental is a fast-growing mobile dental chain with current operations in 16 locations across 8 U.S. States. Its ambition is to provide personalized, high-tech dental care to patients who can’t access a traditional facility—particularly people with mobility limitations, geriatric patients, and intellectually and developmentally disabled populations—while reducing stress for the caregiver by facilitating on-site treatment.

Before partnering with CareStack, Dr. Nathan Suter, the Chief Innovation Officer, knew that Enable Dental’s increased reach would come with complex operational challenges—something that their existing Practice Management System (PMS), Denticon, couldn't help them with.

Growing Operational Complexities

Enable Dental’s unique model of bringing dentists and portable technology to patients’ homes, by coordinating care across facilities, navigating reimbursements, and moving equipment, quickly outgrew their existing PMS capabilities.

Denticon’s limitations to the unique requirements of mobile dentistry posed many challenges in Enable Dental’s growth plans:

• Scaling a specialized mobile operation was difficult.
• Managing patient data across locations was inefficient.
• Route scheduling was cumbersome.
• Communication was fragmented.
• Revenue cycle management (RCM) was inconsistent, particularly for off-site care billed through various complex payor networks.
• Reports to manage and enhance care quality were unavailable.

They were actively looking for a strategic partner who understood that mobile dentistry is a fundamentally different business model.

Embracing CareStack's Customized Operating System

The leadership team, including CEO Paul Langley and Dr. Suter, began evaluating cloud-based platforms that could support the intricacies of mobile operations. They needed something with robust scheduling and billing tools, real-time data access, HIPAA compliance, and the flexibility to integrate with their own proprietary workflow software, Healier.

CareStack stood apart immediately as a mobile dental practice management operating system tailored for their entire DSO with:

• A fully cloud-based platform accessible from anywhere, making it ideal for mobile dental offices
• Integrated scheduling, RCM, and clinical tools in one solution
• Customizable workflows, providing consistent updates, and information sharing
• Robust API support, enabling integration with Healier
• Enterprise-level reporting and analytics tools to support decision-making
  

Joining hands with CareStack in January 2022 allowed Enable Dental to streamline their operations. The dental care teams and regulatory staff at various locations could now deliver better at-home care and facilitate quicker communications.

Implementation & Onboarding

Rolling out new software across dozens of mobile units was no small task. CareStack University was activated for Enable Dental, while ensuring seamless data migration, customized workflows, and thorough training, minimizing disruption to patient care.

1. Training and Launch Plans

With the first launch in January 2022, the entire rollout process was planned in phases, wherein CareStack’s training team worked with Enable Dental to identify the different user groups to create customized training plans for each group.

Spanning a total of 11 phases, the implementation included 3 conversions from Denticon, while the remaining were all De Novo implementations. CareStack completed the entire onboarding process by February 2025 across all locations.

2. Self-Paced Trials

Users were provided with a trial environment specifically designed for their functional roles, which significantly improved their confidence and readiness to switch to the new system.

3. CareStack University

Custom workflows and training plans were tailored to each functional role, replacing multiple third-party tools and ensuring a smooth rollout.

Alongside dedicated support from CareStack’s Customer Success team, the customized training improved staff confidence and readiness to switch to a new system.

4. Customized Reporting Integrations

The team generated reports and delivered insights on data captured at all facilities, while supporting customized reporting for FQHC (Federally Qualified Health Centres).

Obtaining Tangible Outcomes Within Months

CareStack’s all-in-one cloud-based dental solution supported operations across 3120 facilities nationwide, helping Dr. Suter and their team streamline patient workflows at scale.

1. Operational Efficiency

CareStack simplified patient access, payments, and financial reconciliation—especially for mobile routing and appointment coordination.

2. RCM Improvements

With faster, more accurate billing and collections, Enable Dental improved collections rates, streamlined claim processing, and reduced IT costs by consolidating vendors and systems.

3. Enhanced Patient Experience

Since onboarding, communication and management at Enable Dental facilities have felt more personalized, the patient journey has improved across touchpoints.

4. Strategic Growth Enablement

Enable Dental’s tech team leveraged CareStack’s APIs to build real-time custom reports, boosting scalability and supporting national expansion efforts.

Enterprise Value Delivered for Enable Dental

As a large-scale mobile DSO, Enable Dental needed an enterprise-friendly platform aligned with its complex operational needs. CareStack delivered on every front.

1. Centralized Reporting and Analytics

CareStack delivers real-time, unified key reports across the organization, critical for smarter, faster decision making.

2. Security & Compliance

With HIPAA compliance, CareStack became the trusted partner for secure mobile dental care delivery.

3. Support for Specialty Integration

Alongside Healier, the platform’s scalability allowed seamless oversight and coordination of multi-speciality dental care at home.

4. Growth Enablement

Customized development support ensures the platform evolves alongside Enable Dental’s care model and growth strategy.

Results that speak Enterprise

As validated by the Forrester Total Economic Impact™ Report (2023), CareStack customers are experiencing the kind of transformation most DSOs only dream about.

307%

Return on Investment Payback < 6 Months

$1.3M

Increase in Profits from fuller Patient Schedules

$280K

Saved by Consolidating Systems

$162K

Saved through Efficiency Gains and improved RCM

40%

Increase in Production over Three Years

35%

Reduction in Days Sales Outstanding

Source: A commissioned Total Economic Impact™ study conducted by Forrester Consulting on behalf of Straumann, October 2023. Results are based on a composite organization representative of interviewed customers, assumed to have 10 locations, over three years.

Ready to Scale Smarter?

CareStack powers modern dental organizations with an all-in-one platform that simplifies operations, drives growth, and future-proofs your practice.

Request a Demo to explore the possibilities today.